1.1 What to Know for Your Visit
- As a courtesy to clients with allergies and chemical sensitivities, we ask that you please refrain from wearing perfumes or artificially scented products (lotions, fabric softeners) when in our office.
- As an aromatherapy-based service, please know that essential oils will likely be in use during visits. If clients have any known sensitivities to any scents or natural products, we request that they notify the office when scheduling their appointment.
- Cell phone usage should be limited to urgent use only.
- Please allow sufficient travel time and take traffic conditions into consideration. If running late, please call the office to let us know.
- Due to the nature of medical procedures, injections, and vaccinations regarding the shedding period and side effects, we ask that if you have received any of these interventions within the last 2 weeks to please reschedule your appointment.
- Likewise, if you are feeling ill, please reschedule your appointment.
- Because there are different requirements for practices, records, and privacy for private speech therapy services and for aromatherapy services, these services will not be combined in the same visit. Separate visits are required for each type of service. These visits may be scheduled on the same day depending on availability.
1.2 Payment - We ask that our clients pay for services at the time they are rendered. We accept cash, check, MasterCard, Visa, PayPal, and Venmo payments for in office visits.
Discounted rates are available for military members and veterans, and for Young Living customers within Krista Lowe’s downline.
Declined Transactions - Life Abundant Wellness will resubmit returned or declined bank transactions. Clients are responsible for all bank fee’s charged during the collection process. Returned checks and declined debits are subject to a $25.00 service.
1.3 Refunds - Refunds are not offered on coaching or aromatherapy services. Product refunds are available as follows:
- Unopened products – Full refund of price paid
- Opened but unused products – Refund of 75% of price paid
- Used products – Refunds are not guaranteed, but may be offered on a case by case basis depending on the product (i.e., unused portions of single serve pouches)
1.4 Appointment Times and Late Arrivals – Please arrive promptly (or early) for your appointment. Please call the office if you anticipate being late at 423-301-1264. If the client is late, he/she will be responsible to pay for the full cost of the scheduled appointment. For example, if an appointment is scheduled for one hour but the client is half an hour late, the client would be responsible to pay for the full hour. We may not be able to extend the appointment past the scheduled ending time as this may inconvenience other clients. (We also understand emergencies happen. We will consider these on a case-by-case basis.)
1.5 Appointment Cancellation and No-Show Policy - When you book your appointment, you are holding a space on my calendar that is no longer available to others. In order to be respectful of everyone's time, please call or text me as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you contact at least 12 hours in advance. Appointments are in high demand, and your advanced notice will allow another person access to that appointment time.
Cancellations made with less than the required 12 hours and No-Shows may not be eligible to re-book a future appointment. (Again, we also understand emergencies happen. We will consider these on a case-by-case basis.)
1.6 Privacy Policy – “What happens here stays here.” Life Abundant Wellness will not rent, sell, disclose, or share any personal information with any other organization or individuals. We keep all information provided confidential, and use it only for purposes intended. No information about our clients will ever be provided to any third party except if required by law to do so. Your visit is entirely private and anonymous. You have permission to share your confidential information with others if desired.
1.7 Client Records and Security – Life Abundant Wellness utilizes a paper record keeping system. Personal information kept by Life Abundant Wellness is regularly updated and reviewed to ensure information is accurate, up to date and only used for the intended purposes. Clients may request to view or receive a hard copy of their records.
All client records are secured in locked cabinets when not in use. Access to client records is restricted to those who have a legitimate ‘need to know’ or a legal right to access. Information contained in client files is restricted to that necessary for the smooth running of the service and/or monitoring of service outcomes.
Records for inactive Aromatherapy clients are maintained for 2 years prior to being destroyed by shredding. In the event of my untimely death, patients may request to receive their record within 60 days, or to have them destroyed. Any unclaimed records after 60 days will be destroyed.
Records for Speech Therapy must be retained for 6 years.
1.9 Referrals - If a client presents a symptom or condition beyond the scope of my practice, I will refer them to an appropriate licensed and/or certified professional. This may include a naturopath, chiropractor, veterinarian, massage therapist, functional medicine doctor, craniosacral therapist, physical therapist, or counselor.
1.10 Abuse and Mandatory Reporting Policy – Everyone in Tennessee is a mandated reporter of abuse or neglect, and illegal activities. The information from our sessions is confidential except for cases of emotional, physical, mental or psychological abuse or illegal activities.
- Adult Abuse - Tennessee Code Annotated 71-6-103(b) requires that "any person having reasonable cause to suspect that an adult has suffered abuse, neglect, or exploitation, shall report or cause reports to be made" giving such information to the Department. The law states that death of the adult does not relieve one of the responsibilities for reporting the circumstances surrounding the death. Concerns of suspected adult abuse and neglect will be reported to Adult Protective Services intake hotline at 1-888-APS-TENN in non-emergency situations, or to 911 in cases of life threatening or emergency needs.
- Child Abuse - Tennessee Code Annotated 37-1-403(i)(1) requires all persons to report suspected cases of child abuse or neglect. “Any person who has knowledge of or is called upon to render aid to any child who is suffering from or has sustained any wound, injury, disability, or physical or mental condition shall report such harm immediately if the harm is of such a nature as to reasonably indicate that it has been caused by brutality abuse, or neglect or that, on basis of available information, reasonably appears to have been caused by brutality, abuse, or neglect.” Concerns of suspected child abuse and neglect will be reported to the Tennessee Child Abuse Hotline at 1-877-237-0004 in non-emergency situations, or to 911 in cases of life threatening or emergency needs.
- Criminal Activity – Life Abundant Wellness has a legal obligation to report any and all illegal activities and information about illegal activities to the proper authorities. If clients are currently engaged in illegal activities, they are encouraged to go to the authorities and report their crime. Life Abundant Wellness’s confidentiality agreement with a client is null and void in the event that information of illegal activities is disclosed by the client, and any illegal activities and information will be reported to the authorities.
1.11 Non-discrimination – Life Abundant Wellness does not tolerate discrimination on the basis of age, appearance, attire, creed, disability, economic status, education, gender, handicap, intelligence, neighborhood, personal preferences, political preferences, primary language, profession, race, religion, residence, second language, social status, speech, or weight.
For sessions with clients of the opposite sex, I reserve the right to require that a third party be present in the office premises. Clients will be informed when scheduling your visit when this is required. The third party may be someone of my or the client’s choosing, and all reasonable efforts will continue to be made to maintain the client’s privacy during the visit.
1.12 Procedures
Aromatherapy Consultation or Coaching Session - I will coach and empower clients to think, reflect, and take action towards a specific goal they have in mind. I will educate and facilitate the client’s selection of oils and offer a comfortable place to experience aromatherapy, whether topically or through inhalation.
Raindrop Technique Session - As a facilitator, I will work through the steps of a Raindrop Technique via the anointing of oils and laying on of hands in a private and comfortable atmosphere.
Vitaflex Technique Session - As a facilitator, I will assist you in identifying specific essential oils to use while leading through the steps of a Vitaflex Technique, targeting different body systems to encourage vitality through the reflexes with the addition of anointing of oils.
Bio-communication Scan – As a facilitator, I will assist clients with selecting the ideal scan to help them make better wellness decisions faster. I will also assist with interpreting the scan report and establishing the client’s wellness plan to address a specific goal or area they have in mind.
Ionic Foot Detox Bath – As a facilitator, I will assist clients with selecting the ideal length of time for their detox bath, and lead them through the steps of completing the detox bath. I will provide moisturizing oils for the client to apply to their feet following the bath, if desired, and I will also assist with identifying the output from the detox bath.
Private Pay Speech Therapy Services – As a clinician, I will work with you and your family member or caregiver, if desired, to evaluate your challenges with swallowing, communication, or cognition, and can work with you to develop a customized management plan and treatment plan. I will also provide education and treatment of the challenges as appropriate if desired.